Shipping Policy
At Cherche Éclat, we take great pride in creating beautiful, high-quality jewelry that is made to order just for you. Please read our shipping policy to understand how we handle your orders and what you can expect when it comes to delivery times.
1. Processing Time
All of our jewelry is made to order, ensuring that each piece is crafted to perfection with the utmost attention to detail. Because of this, please allow up to 2 weeks for your order to be processed and shipped. During this time, your jewelry will go through our rigorous quality control process to ensure it meets our high standards before it reaches you.
2. Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping: Delivery times typically range from 5-7 business days after the item has shipped, depending on your location. Shipping costs are calculated at checkout based on your shipping address.
- Expedited Shipping: If you need your order sooner, we offer expedited shipping options at checkout for an additional fee.
3. Shipping Times
- Domestic Orders: After processing, most orders will be delivered within 5-7 business days via standard shipping. Expedited shipping will arrive within 2-3 business days from the ship date.
- International Orders: Delivery times for international orders may vary based on location. Once shipped, international orders generally take 7-14 business days to arrive, depending on the destination country and customs processing.
4. Quality Control
We take quality control very seriously. Every item is carefully inspected before shipping to ensure it meets the highest standards of craftsmanship. This process can take a little extra time, but it's our way of making sure that your jewelry is flawless when it reaches you.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package and get real-time updates on its delivery status.
6. Shipping Delays
While we strive to meet our shipping times, there are occasional delays that may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We will notify you of any significant delays as soon as we are made aware.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [insert contact email] so we can resolve the issue. We are committed to ensuring your experience with Cherche Éclat is seamless, and we will do our best to address any problems promptly.
8. Address Accuracy
Please double-check the shipping address you provide at checkout to ensure it is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.
9. Return and Exchange Policy
Since all of our jewelry is made to order, we generally do not accept returns. However, if there is an issue with the quality of your item, or if you received a defective or incorrect product, please contact us within 7 days of receiving your order, and we will assist you with an exchange or resolution.
10. Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at:
Email: [insert email]
Phone: [insert phone number]
Address: [insert address]
Thank you for choosing Cherche Éclat! We appreciate your patience and trust as we create your beautiful, custom-made jewelry.