FAQ

1. What is Cherche Éclat?

Cherche Éclat is an online jewelry store offering high-quality, handmade, and custom-made jewelry. Each piece is carefully crafted with attention to detail and designed to bring elegance and sophistication to your collection.

2. How long does it take to receive my order?

As all of our jewelry is made to order, please allow up to 2 weeks for processing and quality control before your item is shipped. After it ships, delivery times depend on your location:

  • Orders: Generally delivered within 7-14 business days, depending on customs processing.

Please refer to our Shipping Policy for more details.

3. Can I track my order?

Yes! Once your order has been shipped, we will send you an email with tracking information so you can follow your order’s journey to you.

4. Do you accept returns or exchanges?

Since all of our jewelry is made to order, we generally do not accept returns. However, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will be happy to assist with an exchange or resolution.

5. How do I make changes to my order?

If you need to make any changes to your order (such as a shipping address update), please contact us as soon as possible. We begin crafting your jewelry as soon as your order is confirmed, so changes can only be made before the production process begins.

6. What materials are used in your jewelry?

We use high-quality materials for all our jewelry, including sterling silver, 14k gold, gemstones, and more. If you have specific questions about the materials used in a particular piece, feel free to reach out to us directly.

7. Why Moissanite?

Moissanite is a brilliant and eco-friendly alternative to diamonds. It has extraordinary sparkle and is known for its stunning fire and brilliance. Here are some reasons why we love using Moissanite in our designs:

  • Exceptional Brilliance: Moissanite has a higher refractive index than diamonds, meaning it reflects more light and sparkles more.
  • Sustainable & Ethical: Unlike mined diamonds, moissanite is created in a lab, ensuring no environmental damage or unethical labor practices are involved.
  • Durability: Moissanite is one of the hardest gemstones, scoring 9.25 on the Mohs scale of hardness, making it perfect for everyday wear.
  • Affordable Luxury: Moissanite offers the beauty and elegance of a diamond at a fraction of the cost, allowing you to get a larger, more striking stone within your budget.

We believe in offering stunning, high-quality jewelry that’s both beautiful and ethically sourced—and moissanite aligns perfectly with these values.

8. How do I care for my jewelry?

To keep your jewelry looking beautiful, we recommend the following care tips:

  • Store your jewelry in a cool, dry place when not in use.
  • Avoid exposing your jewelry to harsh chemicals, perfumes, and lotions.
  • Clean your jewelry gently with a soft cloth to remove dirt and oils.
  • For silver jewelry, use a silver cleaning cloth to maintain its shine.

For more detailed care instructions, refer to the care guide included with your order.

9. Can I cancel my order?

Once an order is placed, it enters our production process to ensure timely delivery. Because our jewelry is made to order, cancellations are generally not accepted. However, if you have an urgent need to cancel your order, please contact us as soon as possible, and we will try to accommodate your request before production begins.

10. Do you ship internationally?

Yes! We do offer international shipping. Please note that international delivery times may vary depending on the destination country and customs procedures. Shipping costs will be calculated at checkout based on your location.

11. What payment methods do you accept?

We accept various payment methods for your convenience, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment methods available at checkout

12. Is my payment information secure?

Yes, we take your privacy and security very seriously. All payment transactions are processed securely using encryption technology, and we do not store any sensitive payment information.

13. How can I contact Cherche Éclat?

If you have any questions or need assistance, feel free to reach out to us at:

  • Email: [insert email]
  • Phone: [insert phone number]
  • Address: [insert address]

We’re happy to help!